Seasonal Customer Care Representative
JOB SUMMARY:
This seasonal position is responsible for handling inbound and outbound service calls in an efficient and professional manner. Being on the frontline of Quinoco Energy Services, and utilizing techniques learned during extensive and continued training, a Customer Care Representative will create a rapport with Customers and seamlessly navigate their account to answer any inquiry to enhance the customer experience. The season lasts from November 1st – March 20th and is subject to change as the weather and job duties demand.
ESSENTIAL FUNCTIONS:
Maintain a high level of knowledge of Company processes and Company offerings.
Consistently provide the highest level of customer care/service.
Attend team and inter-department meetings as scheduled.
Maintain excellent working knowledge of HVAC Systems, as well as changes and challenges of our industry.
Consistently strive to personify Company Core Values.
Provide team support outside of customer care as needed by cross training and providing additional telephone coverage during high volumes.
Consistently meet or exceed the expected performance goals communicated by customer care management.
Perform other duties and responsibilities as needed.
COMPETENCIES:
Maintain high level knowledge of Company Software and account management system(s).
Demonstrated competencies in PC Literacy in a Windows based environment possessing a working knowledge of Microsoft Word and Excel.
Excellent oral and written business communication skills.
Detail orientated and able to consistently produce accurate and detailed set up sheets.
Team player who possesses high levels of integrity, care and ownership.
Working knowledge of call center phone systems.
Keep deadlines and exercise good judgement and high problem-solving skills.
Use initiative and an innovative approach to daily tasks and have an always be learning attitude.
Exemplify company core values of Integrity, Teamwork, Caring, Ownership.
Have a passion for ‘Enhancing the Customer Experience.’
Excellent customer service skills.
A desire to learn new technologies and systems and a willingness to participate in continuing education.
Maintain and promote a safe working environment.
EDUCATION & EXPERIENCE:
High school or equivalent (Preferred).
1-3 years of relevant work experience.
Previous experience with Microsoft Office Suite or CRM/ERP systems.
Experience working in a phone queue system.
Knowledge of the Energy Industry (Oil, HVAC and/or Propane).
If you are interested in joining the Quinoco family of employees, please send a resume to HR at hr@quinoco.com.