Serving Satisfied Customers

Serving Satisfied Customers

Over 600 customers responded to our customer satisfaction survey last fall. Thank you to everyone who spent a few minutes sharing their experience with Quinoco!

SURVEY HIGHLIGHTS:

We’re your Trusted Partner in Home Comfort: Quinoco’s reliability and expertise make them the trusted choice in providing home heating oil and propane delivery.

 
 

Equally important as recognizing our strengths is identifying areas for improvement…

BETTER COMMUNICATION: From details about pricing programs and services to promotions and educational content, you mentioned the need for clearer and more concise communication.

PROACTIVE TUNE-UP SCHEDULING: Instead of remembering to call, you’d like us to be more proactive in scheduling tune-ups, not just for the current season but you’d like to schedule a year out as well.

IMPROVE BILLING: Many customers expressed frustration with the billing process on our online portal and through the mail, specifically issues in both the design and explanations, especially with auto-billing.